The cozy room made us feel at home, while the hot water fluctuated unexpectedly.

easy walks to charming shops and beautiful lakeside parks

The hotel is just a short walk to The Village Shops and Courtyard, which made exploring the local stores super convenient, and the scenic Ski Beach Park is close by, offering stunning lake views perfect for a relaxing stroll.

great location but needs some updates

The spacious room featured a cozy gas fireplace which made for warm and inviting evenings. I appreciated the thoughtful design that included a comfortable chair and ottoman, perfect for relaxing after a day outdoors.

Some areas felt a bit dated and could benefit from modernization.

The location is fantastic, very close to dining and shops, and the staff are friendly, but the housekeeping was lackluster with no cleaning during my stay, and some amenities were unavailable, like the hot tub. Still, I enjoyed my time overall.

This place suits me perfectly. It has free Wi-Fi, a fitness center, and a seasonal outdoor pool. The staff gave travel tips on my first stay, which I still remember. Don't miss the heated pool!

It was just a fitting option for a short break in Big Bear Lake with outstanding value. The breakfast was a bit chilly, but at least we got it for free. Don't expect much from the amenities or staff attentiveness.

The gas fireplace in the King Room created a cozy atmosphere, perfect for relaxation. The cleaning staff was attentive, even providing extra towels upon request. However, the noise from adjoining rooms was disruptive, and the lack of electric car charging options was inconvenient. Additionally, pricing for breakfast felt excessive compared to local dining options.

We had a wonderful time! The gas fireplace was cozy and perfect after a day of exploring. The pool area was lovely, although small. The clean room made our stay very comfortable!

The location was great, making it easy to explore nearby attractions like the shops and the lake. I appreciated how clean the room was when I arrived, which made for a pleasant start to the stay. However, the overall experience was marred by the lack of staff on hand for assistance, especially at the front desk. When I needed help, it often took much longer than expected to get a response, which was quite frustrating for my family and me.

we had a wonderful stay during our visit to big bear lake. the rooms were spotless and comfortable, and the location made it easy for us to explore the nearby ski resorts. it's our second time here and holiday inn exceeded our expectations with excellent amenities this time.

the hot water was inconsistent.

We had a fantastic time at the lodge! The location made it super easy to hit the shops and catch a movie. The children's playroom was a hit with the group, especially the pool table! The staff was really helpful and the beds were comfortable.

However, the soundproofing was pretty bad. We could hear footsteps and loud music from the rooms nearby, which made it hard to sleep some nights.

Cozy stay with great location

I recently enjoyed my stay in a King Room, which had a lovely gas fireplace creating a cozy atmosphere. The hotel’s proximity to the village made it incredibly convenient to explore local shops and restaurants. The outdoor hot tub was also inviting after a day of activities, although I didn't have the chance to use it. However, I wished the breakfast options were more comprehensive when the buffet wasn’t available, as it felt a bit limited.